Privacy Policy

We collect only the data necessary to provide and operate our services. Here is a full breakdown of what we collect and why:

Your data is used only for the purposes listed below. We do not use it for advertising, profiling, or any purpose beyond operating the platform.

• To create, verify, and manage your account.
• To process orders, payments, and balance top-ups.
• To send transactional emails such as order confirmations, password resets, and important account notices.
• To detect and prevent fraud, abuse, and unauthorised access.
• To respond to support tickets and customer service requests.
• To calculate your loyalty tier, referral rewards, and membership benefits.
• To comply with applicable legal obligations and law enforcement requests.
• To improve the platform's performance, fix bugs, and develop new features.

To be completely transparent, here is what we do not collect or store under any circumstances:

• Card numbers or full payment details — handled entirely by our third-party payment processors.
• Social media passwords — we only need your public username or profile URL.
• Government ID or biometric data — we do not perform identity verification.
• Your private messages or social media content — we have no access to your social accounts.
• Location data beyond your IP address — we do not use GPS or fine-grained tracking.

We use a minimal set of cookies strictly necessary to operate the platform. We do not use advertising cookies or third-party tracking networks.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking scripts on authenticated pages of the panel.

We do not sell, rent, or trade your personal data. We share it with third parties only in the following limited circumstances:

• Payment Processors — to process deposits and transactions. They receive only what is needed to complete the payment.
• Service Providers — upstream SMM API providers receive only the target URL/username and order quantity required to fulfil your order.
• Hosting & Infrastructure — our hosting provider stores data on secure servers as part of normal platform operation.
• Legal Authorities — if required by law, court order, or to protect the rights and safety of our users and platform.

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or loss:

• All data transmitted between your browser and our servers is encrypted using HTTPS / TLS.
• Passwords are stored using strong one-way hashing — we cannot see your password.
• Database access is restricted to authorised systems only, with no public exposure.
• We use CSRF tokens on all forms to prevent cross-site request forgery attacks.
• Suspicious login activity and unusual API usage is monitored and flagged automatically.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy:

• Active accounts — data is retained for the lifetime of your account.
• Transaction records — retained for 7 years for legal and financial compliance.
• Support tickets — retained for 2 years after resolution.
• Server logs & IP data — retained for 90 days for security monitoring.
• Closed accounts — personal data is anonymised or deleted within 30 days of account closure, unless retention is required by law.

You have the following rights over your personal data. To exercise any of them, contact us via your support ticket dashboard.

We will respond to all data requests within 30 days. In complex cases we may extend this by a further 60 days with notice.

MOAHBOOST is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors.

If you believe a minor has created an account or provided us with personal data, please contact us immediately. We will take prompt steps to delete that data and close the account.

Our platform serves users globally. By using our services, you acknowledge that your data may be processed and stored in countries where data protection laws may differ from your own.

• Where we transfer data internationally, we ensure appropriate safeguards are in place.
• Our servers and infrastructure are operated in data centres with strong security standards.
• We do not intentionally transfer data to countries with inadequate data protection frameworks without contractual safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:

• The "Last updated" date at the top of this page will be revised.
• For significant changes that materially affect your rights, we will notify you via email or a site-wide banner.
• Continued use of the platform after any update constitutes your acceptance of the revised policy.

For any privacy-related questions, data access requests, or concerns about how we handle your information, reach us through:

• Support Ticket: Open a ticket from your account dashboard — the fastest route.

When submitting a data request, please include your registered email address and a clear description of your request so we can verify your identity and respond efficiently.